Ingram Hills Dental
Ingram Hills Dental

COVID -19 Frequently asked questions

What is COVID-19?

COVID-19 is a disease caused by the SARS-CoV-2 virus.

Coronaviridae is the name of the family of viruses that this virus belongs to.

 

How is COVID-19 spread or contracted?

It is spread through direct Person-to- Person contact through respiratory droplets

It is also spread by a erson touching contaminated surface and then touching their eyes, nose or mouth.

 

What are we doing to ensure our employees are healthy to work?

We are pre-screening all employees prior to the start of each work day and in the middle of the work day – taking temperatures and monitoring pulse ox to ensure they fall within medical COVID guidelines.

 

What are we doing to ensure our patients are healthy to come in for treatment?

We are pre-screening all patients on the phone while scheduling appointments and again when they arrive.

 

Do we need to wear a mask for our appointment?

Yes, We ask that each patient arrive at your appointment wearing a mask or face covering in accordance with the Bexar County mandate.

 

Should I arrive early to my appointment?

Please arrive on time – we have built time into the schedule to minimize overlap of patients.

If we are not ready for you we may give you a pager and ask you to return to your car so that we don’t have an overlap of patients in the office.

 

What should I expect at my appointment?

Patient protocol will include having your temperature and pulse OX taken at the start of your appointment to ensure they fall within acceptable COVID guidelines.

We will have you use a Pre-procedural rinse to reduce Oral Microbes for 30 seconds.

If you are having an aerosol producing procedure (filling, crown, root canal, extraction) by Texas Dental board regulations we will be using dental isolation techniques.

 

What are dental isolation techniques?

Dental isolation includes the use of a rubber dam (plastic sheet over your tooth) or an isodry (bite block with suction).

 

What additional measures have you taken?

We have installed medical grade air purifiers in each room – turning the air over every 15 minutes and filtering out any viral particles.

 

Will there be a co-pay/PPE charge during this COVID pandemic?

At this time there are no additional fees associated with being seen in our office.

 

 

 

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